Privacy Policy

Effective Date: September 28, 2025

At Align O Smile Dental and Orthodontic Care Centre, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website. This policy applies to our website only and does not cover our clinical data practices. Clinical records, medical history, X-rays, and treatment information are maintained offline or in secure medical practice management systems. They are not collected through or stored on this website.

Jurisdiction: This Privacy Policy is governed by the laws of India and complies with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian data protection regulations.

Information We Collect

We may collect personal information from you in a variety of ways, including when you fill out a contact form, book an appointment, or subscribe to our newsletter.

Personal Information:

  • Name and contact information (email, phone number)
  • Appointment preferences and medical inquiries
  • Communication preferences
  • Any other information you choose to provide

How We Use Your Information

We may use the information we collect from you to:

  • Respond to your inquiries and fulfill your requests
  • Schedule and manage appointments
  • Send you emails and other communications about our services (with your consent)
  • Marketing Communications: We will not send you marketing or promotional emails unless you have explicitly opted in. You can withdraw consent anytime.
  • Improve our website and services
  • Comply with legal obligations

Cookies and Tracking

As of the effective date, our website does not use cookies or tracking technologies. We do not collect analytics data, store user preferences, or implement any tracking mechanisms. The only data we collect is what you voluntarily provide through our contact form. If this changes (e.g., for analytics or spam protection), this policy will be updated accordingly.

Disclosure of Your Information

We will not sell, trade, or otherwise transfer your personal information to outside parties unless we provide you with advance notice. We may share your information in the following circumstances:

  • With trusted service providers (such as email delivery or website hosting platforms) who assist us in operating this website and conducting our business
  • When required by law or to protect our rights and safety
  • In connection with a business transfer or acquisition
  • With your explicit consent

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Opt-out: Unsubscribe from marketing communications at any time
  • Restriction: Request limitation of processing of your information

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations under Indian law, resolve disputes, and enforce our agreements. Contact form data is retained for up to 2 years or until it is no longer necessary to respond to your inquiry, whichever is earlier, in compliance with the Digital Personal Data Protection Act, 2023.

Security of Your Information

We have implemented appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We use industry-standard measures such as encrypted transmission (HTTPS) and restricted access to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Breach Notification

In case of a data breach affecting your personal information, we will take necessary steps to inform you and the relevant authorities, in line with the DPDP Act, 2023. If you have any concerns about a potential data breach, please contact us immediately.

Children's Privacy

Our website is not intended for children under 18 years of age, in line with the DPDP Act, 2023. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Data Processing and Storage

Your personal information is primarily processed and stored within India. In the event that your information needs to be transferred outside India, we ensure that such transfers comply with the Digital Personal Data Protection Act, 2023 and implement appropriate safeguards to protect your information, including adequacy decisions and standard contractual clauses where applicable.

Changes to Our Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" above. Your continued use of our website after such changes constitutes acceptance of the updated policy.

Healthcare Data Protection

As a dental clinic in India, we are committed to protecting patient health information in accordance with applicable Indian medical regulations and professional standards. Clinical data is handled separately from website data and is subject to additional privacy protections under Indian healthcare laws and professional ethics guidelines.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights under the Digital Personal Data Protection Act, 2023, or need to report a data breach, please contact us at alignosmiledental@gmail.com or visit our clinic at Shop No: 06, Shreyas CHS Ltd, Plot 46/47/48, Diva Gaon, Sector-9, Airoli, Navi Mumbai-400708.